Customer Success Manager

Careers > Sales & Marketing

Customer Success Manager
Remote • Full-time

What you'll be doing:

Advocate and main point of contact for external clients
Having an in-depth knowledge of BladeInsight Services, their value proposition and communicating these to clients
Onboarding and educating new clients as they get started with the platform
Addressing client issues and working on possible solutions
Guiding and providing support for any technical and/or API integrations
Acting as the voice of the customer internally
Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
Having an in depth knowledge of our roadmap for the purposes of onboarding but also with a view to upselling and cross-selling
Identifying expansion opportunities and partnering with Sales to successfully close such opportunities
Improving our client documentation and overall user experience

Which skills you'll bring:

Proactively understands customer needs
Drive decisions that enhance customer value
Prioritising, time management and organisational skills
Relationship management skills and openness to feedback
Comfortable working in an English-speaking & fast-paced environment
Bachelor’s degree in business or a related field
Nice to have:
- You understand the world of B2B SaaS companies
- You are a critical thinker and have a keen eye for problem-solving
- You have the drive to learn and grow your technical and process knowledge base
- You are comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand

What we offer:

Interested in this job position? Introduce yourself and send us your CV to careers@bladeinsight.com.