Careers > Sales & Marketing
Customer Success Manager
Remote • Full-time
What you'll be doing:
Which skills you'll bring:
What we offer:
Interested in this job position? Introduce yourself and send us your CV to careers@bladeinsight.com.
- Advocate and main point of contact for external clients
- Having an in-depth knowledge of BladeInsight Services, their value proposition and communicating these to clients
- Onboarding and educating new clients as they get started with the platform
- Addressing client issues and working on possible solutions
- Guiding and providing support for any technical and/or API integrations
- Acting as the voice of the customer internally
- Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
- Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
- Having an in depth knowledge of our roadmap for the purposes of onboarding but also with a view to upselling and cross-selling
- Identifying expansion opportunities and partnering with Sales to successfully close such opportunities
- Improving our client documentation and overall user experience
Which skills you'll bring:
- Proactively understands customer needs
- Drive decisions that enhance customer value
- Prioritising, time management and organisational skills
- Relationship management skills and openness to feedback
- Comfortable working in an English-speaking & fast-paced environment
- Bachelor’s degree in business or a related field
- Nice to have:
- You understand the world of B2B SaaS companies
- You are a critical thinker and have a keen eye for problem-solving
- You have the drive to learn and grow your technical and process knowledge base
- You are comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand
- You understand the world of B2B SaaS companies
What we offer:
- Full workstation with all the tech you need
- Flexible working hours and freedom to work from home
- Competitive salary + Health insurance + Coverflex benefits card
Interested in this job position? Introduce yourself and send us your CV to careers@bladeinsight.com.