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Careers > Sales & Marketing

Customer Success Manager
Remote    •    Full-time 

What you'll be doing:
  • Advocate and main point of contact for external clients
  • Having an in-depth knowledge of BladeInsight Services, their value proposition and communicating these to clients
  • Onboarding and educating new clients as they get started with the platform
  • Addressing client issues and working on possible solutions
  • Guiding and providing support for any technical and/or API integrations
  • Acting as the voice of the customer internally
  • Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
  • Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
  • Having an in depth knowledge of our roadmap for the purposes of onboarding but also with a view to upselling and cross-selling
  • Identifying expansion opportunities and partnering with Sales to successfully close such opportunities
  • Improving our client documentation and overall user experience

Which skills you'll bring:
  • Proactively understands customer needs
  • Drive decisions that enhance customer value
  • Prioritising, time management and organisational skills
  • Relationship management skills and openness to feedback
  • Comfortable working in an English-speaking & fast-paced environment
  • Bachelor’s degree in business or a related field
  • Nice to have:
    • You understand the world of B2B SaaS companies
    • You are a critical thinker and have a keen eye for problem-solving
    • You have the drive to learn and grow your technical and process knowledge base
    • You are comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand

​​​What we offer:
  • Full workstation with all the tech you need
  • Flexible working hours and freedom to work from home
  • Competitive salary + Health insurance + Coverflex benefits card

Interested in this job position? Introduce yourself and send us your CV to careers@bladeinsight.com.
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  • Home
  • Solutions
    • Software tools
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  • Become a Partner
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  • Careers
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    • BladeInsight
    • Partner Area